Privacy Policy | Delache Designs

Delache Designs (“Delache Designs”, “we”, “us”, or “our”) is a web development and design studio based in Brisbane, Queensland, Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit delache.com.au or engage our services. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

Information you provide. Your name, email address, business details, and any information you share when you book a call, submit an enquiry, or communicate with us.
Payment information. When you subscribe to a plan, payments are processed by our payment provider, Stripe. We do not store your full card details on our systems.
Usage information. Basic technical and analytics data (such as pages viewed, device and browser type, and referring source) collected automatically when you use the site.

How we use your information

To respond to enquiries and provide the services you request.
To process payments and manage your subscription.
To operate, maintain, and improve our website and services.
To send service-related communications about your project.
To comply with our legal obligations.

Payments

Payments are handled securely by Stripe. Your use of Stripe’s services is subject to Stripe’s own privacy policy and terms. We receive confirmation of payment and limited transaction details, but not your complete card number.

How we share information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business — for example, our payment processor (Stripe), hosting and infrastructure providers, and analytics tools — strictly to the extent needed to provide our services. We may also disclose information where required by law.

Cookies and analytics

We may use cookies and similar technologies to understand how the site is used and to improve your experience. You can control cookies through your browser settings.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, but we work to safeguard your information.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or request its deletion, subject to our legal obligations. To make a request, contact us using the details below.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at hello@delache.com.au.